Another Call Center Blog

Today is the start of the Daylight Saving Time in some states of Australia. Since we are supporting Australian customers our schedule will also be adjusted one hour earlier starting tomorrow. So if our shift normally starts at 6:30am to 3:30pm, it will now start at 5:30am to 2:30pm until the DST ends in April of next year.

What does this means to us? Well it only means we will have to wake up an hour earlier. And I can tell you that it will be a real punishment for us in the first one or two weeks since our body clock has been accustomed to the usual schedule. Another effect which can bring smiles in our faces is the added compensation for us starting tomorrow. We will now be entitled to hazard pays because of this favorable change of schedule.

One of the advantages of supporting Australian customers is we get to live normal lives as their time is just behind our time for 2 or 3 hours depending on the state. We also don’t have shifting schedules since our support is only open during office hours in Australia. And when they are celebrating public holidays, most of the time our lines are also closed.

By the way, I think two or three states in Australia are also celebrating public holidays tomorrow. They are celebrating Labor Day. This is good news for us since it is expected that we will have fewer calls during public holidays.

Have a great weekend to everyone!