Another Call Center Blog

I’ve been to three call centers and I’ve worked with almost all kinds of people, call center employees in particular. And it’s not unusual for some agents to complain of the management’s inability to provide this and that to its employees. Let’s face it, we will always have complaints. That’s human nature, we can get no satisfaction!

Don’t get me wrong, I’m also a frequent whiner. I easily get irritated. But I try to be reasonable most of the time.

What I find amusing is when call center agents complain of receiving calls. Ironic, isn’t it? Don’t they know what they signed up for? We should be reviewing our job descriptions to find out that our duty is not simply to wait but to receive calls.

“Ang dami namang calls?
“Ano ba yan? Kaka-log-in ko lang may call na agad!”
“Ba’t nauna pa akong pinasukan ng call?”
“Hay, buntung hininga lang ang pahinga!”

Those are just some of the complaints that I’ve been hearing from my team mates everyday. Honestly, I sympathize with them. We are in a very stressful job. Fewer calls mean less stress for us. But, really, this is what we sign up for when we decided to apply for a call center job.

I suggest that we start counting our blessings. If you found a call center job with fewer calls, good for you! In my girlfriend’s previous account, the minimum calls that they were getting were 60 calls per day. I can not imagine myself receiving that number of calls. I may never show up the next day, lol.

The good thing is we still have jobs. If there are no calls coming in then we better start updating our resumes and begin job hunting again. No calls means no jobs for us! That is the bottom line.